I received this unit free of charge because my old unit failed AND because I registered that purchase online at the Frigidaire website.I originally purchased the Frigidaire 50-pint humidifier (Model FDF50S1) in June of 2009 [i.e. the 2009 version of this product] through Amazon.com. The unit worked perfectly for two years then stopped dehumidifying. The unit would power on, one could change the fan speed, but the unit would not dehumidify even though the unit was set to Continuous (CO) and a hyrgrometer showed the basement room to be at 49% humidity.
After contacting a local Frigidaire authorized repairer, I learned these units are considered "throwaway" meaning there are no serviceable parts (except the filter). The units are less expensive to replace than repair, so the manufacturer does not sell any replacement parts (except the filter). My 2009 system had a one year full warranty (long past) and a Years 2-5 "Sealed System" warranty (the sealed refrigeration system).
I called Frigidaire (eventually directed to Electrolux Home Appliances, the actual manufacturers of Frigidaire dehumidifiers), and was expecting to have to pay some cost to get my unit replaced. The rep told me that since the dehumidifier system failed (within the five year warranty) the unit would be replaced with a new 50-pint unit FREE OF CHARGE. Frigidaire arranged for me to pick up a new unit (this unit) at Lowe's at no cost to me.
Since my unit was REGISTERED ONLINE AT FRIGIDAIRE.COM at the time of purchase, I did not have to submit any receipts nor send the old unit back.
Therefore, I have two summary points:
1. These dehumidifiers only last a few years
2. Make sure you register your Frigidaire dehumidifier purchase on-line after you buy. It will make the replacement process alot easier.
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