We did not receive the product advertised.The advertisement states you will receive a "Frigidaire PureSourcePlus Ice & Water Filter (WFCB, 46-9906)". The product did not come in a Frigidaire PureSourcePlus package...just plastic wrap. I installed the filter and the water came out jet black. I ordered two of them so I tried the second filter, and the water was jet black again. This has never happened with Frigidaire filter.
I checked the invoice and it said they are Frigidair WFCB/RC-200 "Compatible" Replacement Regrigeragor Water Filters. If the company is selling a "compatible" filter, and not the manufacturer's filter why does the Amazon site describes and has a picture of the Frigidaire filter?
I e-mailed the company and they replied "Thank you for your order and email. From your description your new filters need to be flushed."
I ended up spending a lot more money and bought a Frigidaire filter but the water now does not taste the same.
This has been my worst online purchase experiences with Amazon.
In addition, while we did not request a refund the company subsequently wrote back and stated that they would credit our account since we were not happy with the purchase. While the company's customer service department was prompt and responsive, the Amazon website description should reflect the item being purchased in order to avoid confusion.
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