I own the unit for past one month. It's been working well and took out a tank of water within 2 days. Customer support is there, but they can improve their attitude with customers. I called them to find if the unit switches off automatically when desired humidity reached. They tell me that the compressor stops, but fan will continue to run. That's not the case with my unit. The unit completely stops when the desired humity reached. I don't know if this was designed feature or unit I bought has issue. I sent a note to their customer support. Lets see if they come back with firm answer. I gave 5 stars since it is working and fan sound is much lower than other units I used in past.
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