Original review 09/28/11: Just out of the box, but noted the excellent suction power on the trial run. Bought this pretty much to keep the litter box area free of grit and the tools included will be more than adequate for the task. Worked well on different types of surfaces: the rubber litter mat, the hard plastic of the litter box lid and the motor brush attachment got every tiny grain out of the carpet. Not too heavy, easy to handle, about average as far as noise; love the onboard hose with brush attachment but would really benefit from a wand attachment too so you don't have to bend as often. Attractive design is a plus.Update 10/16/11: After using this model about once a week/4-5 uses total over the past month, I discovered that when running this unit for about 5 minutes straight the housing got VERY hot to the touch. I called Sunbeam to ask if this was "normal" and I was told that that I needed to call a company called Origins because this is a "licensee product", meaning Sunbeam has allowed another company to use its' name but Sunbeam has essentially nothing to do with the manufacturing or service of this vacuum. Origins has a very unprofessional sounding answering machine on and also states they are a different company called Horizon. Back to Price Pros which is the seller; contrary to stated restock and shipping fees which would have cost me almost the full value of the item to return, they graciously agreed to have the vacuum picked up and replaced at no extra cost to me. Excellent customer service from Price Pros! Hopefully the replacement unit does not experience any further problems but changed the star rating from 5 to 3 until this is resolved. (Will update).
Update 10/31/11: Customer service received the return but the replacement has been out of stock; in this case they allowed a full refund. Again, excellent customer service provided by the Price Pros.
Save 55% Off
No comments:
Post a Comment