I was very disappointed with this product. First off, the description says that it is a Honeywell filter. Nowhere on the filters was the name of Honeywell even mentioned. Secondly, the cardboard portion of the filters was so flimsy (especially when compared to the REAL Honeywell filter that I currently have) and the corners were smashed in and taped with white tape. Thirdly, because of the flimsy cardboard, the filter did not have a good seal around it because the cardboard was misshapen. The box they came in was not damaged so I can only assume that they sent me damaged product.I contacted customer service right away and they issued a UPS call tag immediately. I was impressed by that but that's where the good impression ended! After contacting them (all via email) about when to expect my refund (I had already received my credit card statement with this charge on it), she told me that it had not been long enough to receive and process. I can understand that. But, when I finally got a notice that the company had received the filters, she told me that they were damaged and she would not/could not process a credit for me. She told me I had to contact UPS to make a claim. I was confused by this, since they issued the call tag and I thought that was their responsibility. I called UPS and UPS told me that they could not talk to me because the company had already filed a claim. To me, it seemed a little fishy. I emailed Filters-Now back and told her I expected a refund and she finally gave it to me. I WILL NEVER BUY FROM THIS COMPANY AGAIN!!!!!! SHODDY PRODUCT AND CONFUSED CUSTOMER SERVICE.
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